Using a Single Average Loss Control Chart to Monitor Process Mean and Variability

This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The accuracy of any instructions, formulae, and drug doses should be independently verified with primary sources. The publisher shall not be liable for any loss, actions, claims, proceedings, demand, or costs or damages whatsoever or howsoever caused arising directly or indirectly in connection with or arising out of the use of this material. A single chart, instead of X-bar and R charts or X-bar and S charts, to monitor simultaneously the process mean and the variability if found would cut down the time and effort. Some researches have been done in finding such charts. In reality, process target is more important than process mean. A much easier average loss chart is first proposed here to detect the increases in the difference of the process mean and the target and the variability simultaneously. An example of the customer complaint processing time of the customer service center of an IT company shows the application and the performance of the proposed average loss control chart. Furthermore, a more efficient optimal average loss chart with variable sampling intervals is proposed and performs better than the average loss chart with fixed sampling intervals and the Shewhart joint X-bar and S charts. Some numerical analyses demonstrated the findings.